Ask Sleep. Awesomeness


Deciding to buy a Mattress

Why buy a mattress from Sleep. Awesomeness?

Buying a mattress is hard: we eliminate gimmicks, high-pressure sales, and bait-and-switch. Because
we've curated the materials that make the DUO and FLEX mattresses the best of the best, you can simply
select the size you want, the type of feel you want and you are set to go.

Rest easy?

We did our research homework. The DUO and FLEX are designed and manufactured at factories that have produced
8 million mattresses over the last fifty years. You can be confident that you're getting a great product with just the right
amount of comfort and support.  The DUO and FLEX are designed to promote orthopedically correct spine alignment,
stay cool and provide comfortable sleep.

Made in the U.S. with only the good stuff inside

The DUO and the FLEX are handcrafted in the USA and made using the very best quality
USA sourced materials. From certified materials to the latest innovations in latex-like and memory foams.
Know that you aren't sleeping on any harmful chemicals, just a comfortable sleep surface.
The DUO and the FLEX will feel as good years from now as it does when new.

Only the best?

Yes, the DUO and the FLEX are real premium quality mattress at an affordable price. By building with meticulous attention to
detail inside and out, we focus on quality — from the carefully chosen core materials to the hand-sewn edges. This superior
craftsmanship also allows you to use any bed without the added expense of a box spring. But if you want additional height,
you may want to consider a good foundation or box-spring.

About the DUO and the FLEX mattresses

How does the DUO mattress feel?

It's not too firm or too hard. It provides the light hug of memory foam, while offering a bouncy surface for sitting or
other fun bedroom activities. Customers rave about the DUO. Compare the DUO to a Casper or Leesa and save.

How does the FLEX mattress feel?

It's a medium firm with a bit of springy feel. It provides good support and the gel memory foam reduces pressure
points for side sleepers while supporting the lumbar for back sleepers. It is the easiest foam mattress to adjust to
if you have only slept on a spring based mattress. Its a hybrid with both micro-coils and memory foam for a supportive
sleep surface. It is a best seller, you can compare it to a Tempurpedic Flex and save big!

Do I need a box-spring or platform?

You can put the DUO or the FLEX on the floor, a slatted bed frame, a platform bed or on top of a foundation.
The DUO and the FLEX really like a firm, flat surface. If using slats,look for something with 2-3”
between the slats for best feel.

Why do the DUO and the FLEX mattresses cost so much less than in stores?

We don't spend money on national ad campaigns, retail stores or inventories. Instead, we sell online and pass
the savings onto you. The DUO and the FLEX are manufactured right here in the USA and shipped to you
fresh from the factory. The DUO and the FLEX are made to order. Each one is made fresh specifically for you.

What are the Size dimensions of the mattresses?

The Duo and the FLEX mattresses are available at a 10" height.

The length and width of the mattress are standard US dimensions, as listed below:
  • Twin: 39”W x 75”L
  • TwinXL: 39”W x 80”L
  • Full: 54”W x 75”L
  • Queen: 60”W x 80”L
  • King: 76”W x 80”L
  • CalKing: 72”W x 84”L

How big is the box the mattresses are shipped in?

All sizes ship in our standard box of 18W x 18L x 44H inches. Depending on bed size, the total weight of the box ranges
from 45 lbs to 100 lbs.

Once I take the DUO or the FLEX out of the box, how long does it
take to return to normal size?

Once out of the box, your mattress will be ready to sleep on within minutes. It's fun opening the mattress.
You will hear a distinctive sound as it restores itself to its natural shape & form.

What is the frame used in your pictures?

We used frames from West Elm, Domaine, Room and Board. The DUO and the FLEX are designed to work
and look good with all types of frames.

Where is the DUO and the FLEX shipped from?

Wisconsin

Made in the U.S.?

The DUO and the FLEX are handmade in the United States in Wisconsin. The DUO and the FLEX are made using
the very latest materials. From the best USA sourced materials including the latest innovations in latex like and
gel memory foams. You can rest knowing that you aren't sleeping on any harmful chemicals and the feel will be just
as good years from now as it does when new.

Your Senses

I have a latex allergy; will I be ok?

We use an Aveena foam with latex characteristics keeping you from being exposed to any latex.

Does the foam smell?

As with any new product, there’s a mild scent upon unboxing. However, the mattresses doesn’t use
the solvent-based adhesives associated with strong odors. Our water-based adhesive is more expensive,
but eliminates unnecessary chemicals. Any scent should dissipate in a few hours in a well-ventilated room.

Questions | Before you Buy

What makes the Sleep. Awesomeness mattresses unique?

The latest foam and micro-coil techologies are used:
  • Aveena foam -   latex-like qualities provide support, cooling, and bounce
  • Gel Memory foam - providing cool support and comfort, reducing pressure points
  • High Density Support foam - keeps you from sinking completely into the bed

  • The mattresses have a custom design with a hand-sewn cover that is contemporary
    and stylish for any bedroom look. The cover is designed to optimize airflow.

How does the 100 day try out work? (“Return Policy”)

We offer a zero-risk, 100 night trial of our mattress. Try your mattress for at least 30 nights nights.
This allows your body plenty of time to adjust to the feel of a new mattress. We have made a great mattress
and believe you will love it too, but if you are not into it, you have up to 100 days from your delivery
to let us know.

We’ll arrange a free pickup from your home so you do not have to worry about return shipping costs.
Then we refund your purchase in full. Depending on local restrictions, we will either donate the bed to a
local charity or recycle it. No issue asking for a refund, we want you to be 100% happy

Please note: The Return Policy does not apply to any accessories purchased or any mattresses purchased from any
third party retailers like Amazon.

Orders placed on Amazon come with a 30 night trial as per Amazon's return policy. Return Requests for Amazon orders
must be submitted within 30 days of delivery.

When do you charge my credit card?

Your credit card will be charged as soon as your transaction is complete.

Do you charge sales tax?

At this time, sales tax will only be collected for shipments within the state of WI.

When will my order ship?

The DUO and the FLEX mattresses are made to order. It takes 3-5 working days to make a mattress.
Orders are shipped via UPS Ground. Depending on your location this can take 5-7 business days.
You will receive a shipment confirmation when you order has shipped as well as tracking information.

Buying a DUO or FLEX mattress

Do you offer a discount?

The DUO and the FLEX mattresses are priced to provide our customers a premium quality product sourced
from the USA (Not China or Asia) at an affordable price! We occasionally offer special offers with
our partners or during Private Sale events.

Do I pay for shipping?

No. Shipping and returns are always free.

Do I need to pay tax?

We do charge sales tax in WI. The rates may vary by zip code.

Don't I need to try a bed before buying it?

We're confident 99% of people will sleep really well on a DUO or FLEX mattresses. The industry has created
an increasing number of models in order to up sell and confuse you. We think the 100 days of sleeping
in your home is a much better way to try out your new mattress.

Will a valley form like my other mattress did?

Our mattress won’t sink, or form a valley. We also offer a 10-year warranty so you can be confident that
you’re getting a great bed that will hold up over time. You can read more about the 10 year warranty click here

Shipping & Delivery

Can you deliver on Saturday or Sunday?

We cannot deliver on weekends. We are currently working on additional shipping methods

Do you ship outside of the USA?

Not yet, but stay tuned! We’ve received a tremendous amount of requests, and we’re looking
forward to shipping internationally soon.

Can I specify a delivery date? If so, when should I place my order?

To choose a specific delivery date (weekdays only), leave us a note during the check-out process. We’ll make
the necessary adjustments in the backend system to ensure a delivery on the specified date. Once your mattress ships,
you’ll receive a ship confirmation email and tracking number.

What if I’m not home?

No problem! UPS will make three attempts to deliver your mattress. We’ll notify you upon the first missed attempt.
The driver may leave the mattress if you have no signature required service at UPS.

When can I expect to receive my mattress?

Once your mattress is ready to ship, you’ll receive a shipping confirmation email with a tracking number.
Transit time usually takes 3-7 days in the USA via UPS Ground.

Do you allow for exchanges?

Yes, exchanges are available during the 100 nights trial. Send us an email and let us know you'd like
to make an exchange. We’ll process the price differential to your credit card, and ship you a new mattress.
Please note that exchanging your mattress will void the 100 nights trial for your second mattress.

What happened to my returned mattress?

We’ll never re-sell a used mattress, If you want to return your mattress, we will send a courier over to remove
the mattress from your home and donate it to a local charity. Right now, each charity will vary regionally.
In certain localities, restrictions require us to recycle the bed.

Can I get the mattress back in the box?

Once you open your mattress, you can’t get it back into the box. It will expand to its full size almost instantaneously.

Do I need to keep the box?

You do not need to keep the box.

Who will remove my mattress if I want to return it?

We handle each return on an individual basis. Your courier will be arranged to arrive at a time that works best for you
to make the return as easy as possible.

How do I pack the mattress to return it?

You don’t need to pack anything! We’ll send a courier over to remove the mattress from your home
and donate it to a local charity.

Do you need to flip the bed?

Nope! The mattress is not designed to be flipped, as the latex and memory foam are on the top. If you sleep alone
on one side of the bed or have a different weight partner, then we do recommend rotating the bed
180 degrees every 3-6 months.

Tell me more about the Mattresses

Tell me more about the DUO and the FLEX?

Both are really comfortable mattress. We’ve created mattresses that provides support and comfort. We use
high-quality memory foam to contour and support the body, and cool latexlike foam to add bounce and comfort.
We have designed the FLEX hybrid to ease people into foam mattresses from interspring mattresses.

What is the Home trial?

You can try the mattress in your home for a 100 nights. If you decide it’s not for you, contact us. We’ll send
a courier over to remove the mattress from your home and donate it to a local charity.
You’ll be refunded 100%. No hassles.

Does one mattress really fit all?

Myabe but we designed two mattresses that feel completely different because everyone has a different way of sleeping.
The DUO and the FLEX provide the ideal balance of support, comfort, and bounce. While many people love
to sleep on the DUO and the FLEX, there are those that prefer a more soft or really firm mattress.
Both the DUO and the FLEX are in the medium firm range. Even so, we encourage all customers to try
a new mattress with our 100 night risk-free trial.

Is there transfer movement?

Both the DUO and the FLEX provide more movement isolation than a traditional spring mattress, but they
won’t stop a glass from tipping over if you jump! You won’t feel your partner moving around
during the night.

Do the mattresses sleep hot?

Latex-like foam, which we utilize as the top layer of the bed, is much more breathable than memory foam. The mattresses
sleep cooler than a traditional memory foam mattress with the gel infusion. We tried to make the mattresses
as breathable as can be.

I have specific medical problems. How will it work for me?

Every medical condition is unique. We’ve had many owners who reported a relief in back pain, but we’ve also
had a handful of owners report no resolution of their aches and pains. Feel free to call us to discuss your condition,
while you won't have a doctor on the other end of the line, we may know of other customers with similar experiences.
This being said, the only way for you to truly know is to give it a try. Take advantage of our 100 day trial period
to try it out in your own home.

How much does the box weigh?

The Twin weighs 50 pounds on its own and 53 pounds packed in the box.
The Twin XL weighs 55 pounds on its own and 60 pounds packed in the box.
The Full weighs 70 pounds on its own and 79 pounds packed in the box.
The Queen weighs 80 pounds on its own and 85 pounds packed in the box.
The King weighs 100 pounds on its own and 110 pounds packed in the box.
The California King weighs 95 pounds on its own and 105 pounds packed in the box.

Testing & Certifications

What Testing and Environmental Certifications do the mattresses have?

All of the foams used have environmental certifications that ensure they are healthy to be around.
We use Certi-Pur certified support base foam and memory foam.

What Foam Certifications do the mattresses have?

The mattresses have polyurethane foams (Aveena, memory foam and poly support foam) which are Certi-Pur certified,
meaning they are: made without ozone depleters, made without PBDE flame retardants, made without mercury, lead and other heavy metals,
made without formaldehyde, made without phthalates, regulated by the Consumer Product Safety Commission, and
have Low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million).

What safety tests have you done on the bed?

The federal government requires all mattresses sold in the US to meet very stringent burn tests,
as governed by 16 CFR 1633 and 1632. The 1633 test is a multi-burner torch held to both the top and sides of the bed
for 90 seconds and 60 seconds (respectively) and then they measure cumulative and instantaneous heat output for 30 minutes.
All beds needs a fire barrier to pass these tests. The mattresses have the safest FR barrier we could find.

Details of the 10 Year Limited Warranty?

YOUR NEW MATTRESS IS COVERED BY A 10-YEAR FULL REPLACEMENT LIMITED WARRANTY.
FOR 10 YEARS AFTER PURCHASE. IF YOUR MATTRESS HAS A DEFECT COVERED UNDER OUR WARRANTY,
WE WILL REPLACE OR REPAIR IT. THIS INCLUDES ALL PARTS OF THE MATTRESS. THERE IS NO FEE
OR DEDUCTIBLE REQUIRED.

To read more details about the warranty  Follow this link here.

Mattress Unboxing

How long can I keep the mattress in the box?

You can keep the mattress in the box for up to three months.

Unboxing: Steps to follow

  1. - Start unpacking your mattress in the room where you are going to put the mattress.
  2. - Cut the tape holding the box closed on the top,  Important: do not cut too deeply or
       you could cut the mattress or cover.
  3. - Remove the rolled up mattress from the box.
  4. - Partially unroll the sealed mattress.
  5. - Using scissors, cut through the plastic. Be careful not to cut the mattress!
  6. - It will start expanding to its original shape. Remove the remaining plastic cover.
  7. - It will take a little time to expand to its full size.

Congratulations on your purchase – Happy sleep! We are always here to help. We want you to Sleep Happy

Things that work with the DUO or the FLEX

What setup do you recommend?

We designed the mattresses it can work with all standard foundations. You want as much direct support
under the mattress as possible. A slatted base (gaps between the slats should be less than three inches apart) or platform bed
offers the most support. You can even put it on the floor! Most likely, you can use your existing bed setup.

Can I use a heating pad?

You can absolutely use a heating pad !

Can I use a box spring?

Yes. If you opt for a box spring, we recommend any newer, modern one.

Can I use an adjustable base or Murphy bed?

Yes — the DUO and the FLEX mattresses are industry standard size and work on any, hard, flat surface,
including an adjustable base or Murphy bed with 10” of clearance.

Can I use the mattress on a sofa bed?

Unfortunately, no it cannot be used in a sofa bed.

Compatiability Questions

How much weight can it hold?

Designed to hold a combined 700 pounds.

Does it have a break-in period?

In terms of a break in period, it may take some time for your body to adjust to the bed, sometimes even up to 30 days!
Many people find it comfortable right away.

My mattress feels uneven. What do I do?

This is almost always due to the surface the mattress is lying on. The first step we recommend is testing
the evenness of the mattress by putting directly on the floor. If you find that this corrects the unevenness,
you should assess the foundation, slats or box-spring to see if they are damaged or out of line.

How can I make my mattress higher?

You can add a solid foundation to make it higher. Instead of consisting of springs, foundations
tend to be made with a series of V-shaped steel modules that form a grid, and have very little give.
They help distribute weight evenly, help the mattress feel the way it should feel, and last as long as it should.