FIN F.A.Qs. 


Deciding to buy a FIN

Why buy a Fin mattress?

Buying a Fin mattress is different: No gimmicks, no high-pressure sales, no bait-and-switch. Because
we've curated the materials that make Fin to bring you only the best of the best, you can simply
select the size you want, the type of feel you want and the height you want.

Rest easy?

We did our research homework. FIN is designed and manufactured by individuals who have produced over
8 million mattresses. You can be confident that you're getting a great product with just the right amount of
support.  FIN BED is designed to promote orthopedically correct spine alignment.

Made in the U.S. with only the good stuff inside

Fin is handcrafted in the USA and made using the very best quality USA sourced materials. From certified
organic cotton to the latest innovations in latex and memory foams. Know that you aren't sleeping on any
harmful chemicals, just a natural latex surface. Fin will feel as good years from now as it does when new.

Only the best?

Yes, Fin is a real premium quality mattress at an affordable price. By building Fin with meticulous attention to
detail inside and out, we focus on quality —from the carefully chosen core materials to the hand-sewn edges.
This superior craftsmanship also allows you to use Fin on any bed without the added expense of a box spring.
But if you want additional height, you may want to consider a good foundation or box-spring.

About FIN Mattress

How does the Fin mattress feel?

It's not too firm or too hard. It provides the light hug of memory foam, while offering a bouncy surface for sitting or
other fun bedroom activities. Customers rave about Fin, just check our reviews!

Do I need a box-spring or platform?

We've have put Fin on the floor, a slatted bed frame, or on top of a foundation. Fin really likes a firm, flat surface.
If using slats, look for something with 3” between the slats for best feel.

Why does the Fin mattress cost so much less than in stores?

We don't spend money on national ad campaigns, retail stores or inventories. Instead, we sell Fin online and pass the savings onto you. Fin is manufactured right here in the USA and shipped to you fresh from the factory. Fin is made to order No Fins waiting around, each one is made specifically for you.

What are the Size dimensions of the mattress?

Fin mattresses are available in 3 heights 11”, 12" and 14" high

The length and width of the mattress are standard US dimensions, as listed below:
  • Twin: 39”W x 75”L
  • TwinXL: 39”W x 80”L
  • Full: 54”W x 75”L
  • Queen: 60”W x 80”L
  • King: 76”W x 80”L
  • CalKing: 72”W x 84”L

How big is the box that Fin is shipped in?

All Fin sizes ship in our standard box of 16W x 16L x 45H inches. Depending on bed size, the total weight of the box ranges from 45 lbs to 100 lbs.

Once I take Fin out of the box, how long does it
take to return to normal size?

Once you take Fin out of the box, your mattress will be ready to sleep on within minutes. It's fun opening a FIN Bed.
You will hear a distinctive sound as FIN restores itself to its natural shape & form

What is the frame used in your pictures?

We used frames from West Elm, Domaine, Room and Board. Fin is designed to work and look good with all types of frames.

Where is Fin shipped from?

Chicago, IL.

Made in the U.S.?

Fin is handmade in the United States - Chicago, Illinois. Fin is made using the very best materials. From the best USA sourced Latex to the latest innovations in memory foam, you can relax knowing that you aren't sleeping on harmful chemicals and that Fin will feel just as good years from now as it does when it's new.

Your Senses & FIN

I have a latex allergy; will I be ok?

We use a natural latex to help mitigate any risks (no proteins that make you react) associated for folks with latex allergies. Our plant does make some non-synthetic or blended latexes so there is a minor risk of cross contamination. Latex allergies are generally touch-allergies as opposed to inhalation-allergies, and the foam components are surrounded by both a fire-retardant sock as well as the cover, thus keeping you from being exposed directly to the latex.

Does the foam smell?

As with any new product, there’s a mild scent upon unboxing. However, Fin doesn’t use the solvent-based adhesives associated with strong odors. Our water-based adhesive is more expensive, but eliminates unnecessary chemicals. Any scent should dissipate in a few hours in a well-ventilated room.

Questions | Before you Buy

What makes the Fin mattress unique?

Fin is is made from a combination three types of foam:
  • Latex foam -   provides support, cooling, and bounce
  • Memory foam - for providing support and comfort
  • Support foam - keeps you from sinking completely into the bed

  • The mattress has a custom design with a hand-sewn cover that is contemporary and stylish for any bedroom look.
    It is made out of a stretch cotton designed to optimize airflow.

How does the 100 day Fin try out work? (“Return Policy”)

We offer a zero-risk, 100 night trial of our mattress. Try your FIN for at least 30 nights nights. This allows your body plenty of time
to adjust to the feel of a new mattress. We have made a great mattress and believe you will love it too, but if you are not into FIN,
you have up to 100 nights to let us know.

We’ll arrange a free pickup from your home so you do not have to worry about return shipping costs. Then we refund your purchase in full.
Depending on local restrictions, we will either donate the bed to a local charity or recycle it. No issue asking for a refund,
we want you to be 100% happy with FIN.

Please note: The Return Policy does not apply to any accessories purchased or any FIN mattresses purchased from any
third party retailers except Amazon.

Orders placed on Amazon come with a 30 night trial as per Amazon's return policy. Return Requests for Amazon orders
must be submitted within 30 days of delivery.

When do you charge my credit card?

Your credit card will be charged as soon as your transaction is complete.

Do you charge sales tax?

At this time, sales tax will only be collected for shipments within the state of IL.

When will my order ship?

Fins are made to order. It takes 3-5 working days to make a FIN. Orders are shipped via UPS Ground. Depending on your location
this can take 5-7 business days. You will receive a shipment confirmation when you order has shipped as well as tracking information.

Buying a FIN mattress

Do you offer a discount?

The Fin is priced to provide our customers a premium quality latex and memory foam sourced from the USA (Not China or Asia)
at an affordable price! We occasionally offer special offers with our partners or during Private Sale events.

Do I pay for shipping?

No. Shipping and returns are always free.

Do I need to pay tax?

We do charge sales tax in Illinois. The rates vary by zip code, but generally range from 8 to 13%.

Don't I need to try a bed before buying it?

We're confident 99% of people will sleep really well on Fin. The industry has created an increasing number of models in order
to up sell and confuse you. We think the 100 days of sleeping on Fin in your home is a much better way to try out your sleep.

Will Fin form a valley like my other mattress did?

Our mattress won’t sink, or form a valley. We also offer a 10-year warranty so you can be confident that you’re getting a great bed
that will hold up over time. You can read more about the 10 year warranty click here

Shipping & Delivery

Can you deliver on Saturday or Sunday?

We cannot deliver on weekends. We are currently working on additional shipping methods

Do you ship outside of the USA?

Not yet, but stay tuned! We’ve received a tremendous amount of requests, and we’re looking forward to shipping internationally soon.

Can I specify a delivery date? If so, when should I place my order?

To choose a specific delivery date (weekdays only), leave us a note during the check-out process. We’ll make the necessary adjustments
in the backend system to ensure a delivery on the specified date. Once your Fin ships, you’ll receive a ship confirmation email and tracking number.

What if I’m not home?

No problem! UPS will make three attempts to deliver your mattress. We’ll notify you upon the first missed attempt.
The driver may leave Fin if you have no signature required service at UPS.

When can I expect to receive my mattress?

Once your Fin is ready to ship, you’ll receive a shipping confirmation email with a tracking number.
Transit time usually takes 3-7 days in the USA via UPS Ground.

Do you allow for exchanges?

Yes, exchanges are available during the 100 nights trial. Send us an email (fin@whatsintoday.com) and let us know you'd like to make an exchange. We’ll process the price differential to your credit card, and ship you a new Fin. Please note that exchanging your mattress will void the 100 nights trial for your second Fin.

What happened to my returned mattress?

We’ll never re-sell a used mattress, If you want to return your Fin, we will send a courier over to remove the mattress from your home
and donate it to a local charity. Right now, each charity will vary regionally. In certain localities, restrictions require us to recycle the bed.

Can I get the Fin back in the box?

Once you open your Fin, you can’t get it back into the box. It will expand to its full size almost instantaneously.

Do I need to keep the box?

You do not need to keep the box.

Who will remove my Fin if I want to return it?

We handle each return on an individual basis. Your courier will be arranged to arrive at a time that works best for you
to make the return as easy as possible.

How do I pack Fin to return it?

You don’t need to pack anything! We’ll send a courier over to remove the mattress from your home and donate it to a local charity.

Do you need to flip the bed?

Nope! The mattress is not designed to be flipped, as the latex and memory foam are on the top. If you sleep alone on one side of the bed
or have a different weight partner, then we do recommend rotating the bed 180 degrees every 3-6 months.

Returns

Do you allow for exchanges?

Yes, exchanges are available during the 100 nights trial. Send us an email (Fin@whatsintoday.com) and let us know you'd like to make an exchange. We’ll process the price differential to your credit card, and ship you a new Fin. Please note that exchanging your mattress will void the 100 nights trial for your second Fin.

What happened to my returned mattress?

We’ll never re-sell a used mattress, If you want to return your Fin, we will send a courier over to remove the mattress from your home and donate it to a local charity. Right now, each charity will vary regionally. In certain localities, restrictions require us to recycle the bed.

Can I get the Fin back in the box?

Once you open your Fin, you can’t get it back into the box. It will expand to its full size almost instantaneously.

Do I need to keep the box?

You do not need to keep the box.

Who will remove my Fin if I want to return it?

We handle each return on an individual basis. Your courier will be arranged to arrive at a time that works best for you to make the return as easy as possible.

How do I pack Fin to return it?

You don’t need to pack anything! We’ll send a courier over to remove the mattress from your home and donate it to a local charity.

Do you need to flip the bed?

Nope! The mattress is not designed to be flipped, as the latex and memory foam are on the top. If you sleep alone on one side of the bed or have a different weight partner, then we do recommend rotating the bed 180 degrees every 3-6 months.

Tell me more about FIN

Tell me more about Fin?

Fin is a really comfortable mattress. We’ve created a mattress that provides support and comfort. We use high-quality memory foam to contour and support the body, and cool latex foam to add bounce and comfort.

What is the Home trial?

You can try Fin for a 100 nights. If you decide it’s not for you, contact us. We’ll send a courier over to remove the mattress from your home and donate it to a local charity. You’ll be refunded 100%. No hassles.

What is Fin again?

Fin was designed and is manufactured in the USA. All of our materials are sourced and hand-stitched in America. Regardless of size,
Fin is compressed into a box small enough to fit in the trunk of a car.  We ship Fin after it is made directly to you for free and arrives in 5-7 days.

Does one mattress really fit all?

Fin was designed to suit all sleep positions, and provide the ideal balance of support, comfort, and bounce. While many people love to sleep on Fin, there are those that prefer an extremely soft or really firm mattress. Even so, we encourage all customers to give Fin try with our 100 night risk-free trial.

Does Fin transfer movement?

Fin provides more movement isolation than a traditional spring mattress, but Fin won’t stop a glass from tipping over if you jump! You won’t feel your partner moving around during the night.

Will Fin form a valley like my other mattress did?

Our mattress won’t sink, or form a valley. We also offer a 10-year warranty so you can be confident that you’re getting a great bed that will hold up over time. You can read more about the warranty here.

Does Fin sleep hot?

Latex foam, which we utilize as the top layer of the bed, is much more breathable than memory foam. Fin sleeps cooler than a traditional memory foam mattress. We tried to make Fin as breathable as can be.

I have specific medical problems. How will Fin work for me?

Every medical condition is unique. We’ve had many owners who reported a relief in back pain, but we’ve also had a handful of owners report no resolution of their aches and pains. Feel free to call us to discuss your condition - while you won't have a doctor on the other end of the line, we may know of other customers with similar experiences. This being said, the only way for you to truly know is to give Fin a try. Take advantage of our 100 day trial period to try Fin out.

Are there chemical fire retardants in Fin?

Fin does not contain any flame retardant chemicals. Instead, the mattress is wrapped with a proprietary flame retardant sock made of woven silica. In the event of a fire, the sock melts on itself and suffocates the oxygen needed for the fire to burn.

How much does Fin weigh?

The Twin weighs 50pounds on its own and 53 pounds packed in the box. The Twin XL weighs 55 pounds on its own and 60 pounds packed in the box. The Full weighs 70 pounds on its own and 79 pounds packed in the box. The Queen weighs 80 pounds on its own and 85 pounds packed in the box. The King weighs 100 pounds on its own and 110 pounds packed in the box. The California King weighs 95 pounds on its own and 105pounds packed in the box.

Testing & Certifications

What Testing and Environmental Certifications does Fin have?

All of the foams used in Fin have environmental certifications that ensure they are healthy to be around. We use Certi-Pur certified support base foam and memory foam, and our top latex layer is OEKO-TEX® Standard 100 certified.

What Foam Certifications does Fin have?

Fin has polyurethane foams (memory foam and poly support foam) which are Certi-Pur certified, meaning they are: made without ozone depleters, made without PBDE flame retardants, made without mercury, lead and other heavy metals, made without formaldehyde, made without phthalates, regulated by the Consumer Product Safety Commission, and have Low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million). Our top latex layer is OEKO-TEX® Standard 100, Class 1 certified--their highest standard that guarantees the foam to be safe enough for babies and children. Fin is safe. Our latex foam is constructed with "breathable" air holes to aid in thermal balance.

What safety tests have you done on the bed?

The federal government requires all mattresses sold in the US to meet very stringent burn tests, as governed by 16 CFR 1633 and 1632. The 1633 test is a multi-burner torch held to both the top and sides of the bed for 90 seconds and 60 seconds (respectively) and then they measure cumulative and instantaneous heat output for 30 minutes. All beds needs a fire barrier to pass these tests. Fin has the safest FR barrier we could find. We use an FR knit sock that covers the foam before the outer cover is placed on the mattress. The knit sock is made from a yarn that has a silica core and a polyester/acrylic/nylon/rayon wrap on it. The poly+ wrap chars when burned, and the silica core holds everything together so that a char barrier is formed, subduing flames. The yarn and the sock have no toxic chemicals or coatings.

Details of the 10 Year Limited Warranty?

YOUR NEW FIN BED MATTRESS IS COVERED BY A 10-YEAR FULL REPLACEMENT LIMITED WARRANTY.
FOR 10 YEARS AFTER PURCHASE. IF YOUR MATTRESS HAS A DEFECT COVERED UNDER OUR WARRANTY, WE WILL REPLACE OR REPAIR IT. THIS INCLUDES ALL PARTS OF THE MATTRESS. THERE IS NO FEE
OR DEDUCTIBLE REQUIRED.

To read more details about the FINBED warranty  Follow this link here.

Unboxing FIN

How long can I keep the mattress in the box?

You can keep the mattress in the box for up to three months.

Unboxing FIN: Steps to follow

  1. - Start unpacking your Fin in the room where you are going to put the mattress.
  2. - Cut the tape holding the box closed on the top,  Important: do not cut too deeply or
       you could cut the mattress or cover.
  3. - Remove the rolled up mattress from the box.
  4. - Partially unroll the sealed mattress.
  5. - Using scissors, cut through the plastic. Be careful not to cut the mattress!
  6. - Fin will start expanding to its original shape. Remove the remaining plastic cover.
  7. - Fin will take a little time to expand to its full size.

Congratulations on your purchase – Happy sleep! We are always here to help. We want you to Sleep Happy

Things that work with FIN

What setup do you recommend?

We designed Fin so it can work with all standard foundations. You want as much direct support under the mattress as possible. A slatted base (gaps between the slats should be less than three inches apart) or platform bed offers the most support. You can even put it on the floor! Most likely, you can use your existing bed setup.

Can I use a heating pad?

You can absolutely use a heating pad on Fin!

Can I use a box spring?

Yes. If you opt for a box spring, we recommend any newer, modern one.

Can I use an adjustable base or Murphy bed?

Yes — Fin is industry standard size and works on any, hard, flat surface, including an adjustable base or Murphy bed with 11” of clearance.

Can I use the mattress on a sofa bed?

Unfortunately, Fin cannot be used in a sofa bed.

Fin Compatiability Questions

How much weight can it hold?

Fin was designed to hold a combined 600 pounds.

Does it have a break-in period?

In terms of a break in period, it may take some time for your body to adjust to the bed, sometimes even up to 30 days!
Many people find Fin comfortable right away.

Do you need to flip the bed?

Nope! The mattress is not designed to be flipped, as the latex and memory foam are on the top. If you sleep alone on one side of the bed
or have a different weight partner, then we do recommend rotating the bed 180 degrees every 3-6 months.

My mattress feels uneven. What do I do?

This is almost always due to the surface Fin is lying on. The first step we recommend is testing the evenness of the Fin directly on the floor. If you find that this corrects the unevenness, you should assess if the foundation, slats or box-spring to see if they are damaged or out of line.

How can I make my FIN bed higher?

You can add a solid foundation to make Fin higher. Instead of consisting of springs, foundations tend to be made with a series of V-shaped steel modules that form a grid, and have very little give. They help distribute weight evenly, help the mattress feel the way it should feel, and last as long as it should.